Privacy Policy
This policy explains what information Queen City Systems collects when you contact us, use our automated text-back service, or visit this website, and what we do with it.
Information we collect
- Contact information you give us directly: your name, phone number, and email address when you call, text, or email us.
- Message content exchanged with our automated text-back system when you (or your customers) text a number we operate.
- Business information a client provides during onboarding (services, pricing rules, hours) so the system can respond correctly.
- Standard website data: this site does not use advertising trackers or third-party analytics.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Opt-in data and consent will not be shared with any third parties, except as needed to provide the service you explicitly requested (for example, transmitting a message you asked us to send).
How we use your information
- To reply to your inquiry and provide the services you ask for.
- To operate, maintain, and troubleshoot the text-back systems we run for our clients.
- To send service-related messages (appointment confirmations, status updates). We do not send marketing messages unless you separately ask for them.
SMS messaging terms
By texting one of our numbers, you consent to receive automated replies related to your inquiry. Message frequency varies. Message and data rates may apply.
- Text STOP to any message to opt out at any time.
- Text HELP for assistance, or contact us directly at the address below.
Sharing
We do not sell your information. We share it only with the service providers strictly necessary to run the service (our SMS carrier and model provider), or when required by law.
Data retention
We keep message records only as long as needed to provide the service and meet legal obligations, then delete them.
Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. We will honor the request promptly.
Contact
Queen City Systems · Charlotte, NC
hello@queencitysystems.tech